Your Privacy Matters | LTR Minicab Policy

Privacy and Security Policy of LTR Minicab

I. Introduction

This Privacy and Security Policy (“Policy”) sets out LTR Minicab’s commitment to protecting personal data and safeguarding privacy in strict compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all applicable Transport for London (TfL) licensing conditions.

II. Collection of Data

1. User-Provided Data

We collect information that you provide directly to us when making a booking, completing a quote request, contacting our support team, or providing feedback. This may include:

Name, address, and contact details
Payment information (processed securely through SagePay or PayPal, Credit or Debit Card) Journey details (pickup, drop-off, date, time)

2. Automated Data Collection

We also collect certain information automatically when you use our website or booking platform, including:

Cookies and tracking technologies
Device information (IP address, browser type, operating system)
Website usage patterns and server log files

III. Purpose and Legal Basis for Data Processing

We process personal data for the following purposes:

Contractual Necessity: To confirm bookings, issue receipts, and fulfil our obligations under the contract formed between you and LTR Minicab at the time of booking.

Legitimate Interests: To improve our website functionality, service efficiency, and customer experience.

Consent: To respond to your enquiries, send booking updates, and address feedback — where you have expressly agreed to such communications.

IV. Data Retention and User Rights

Data Retention: We retain personal data only as long as necessary to provide our services and meet legal or regulatory obligations.

Under GDPR, you have the right to:
Access the personal data we hold about you
Rectify inaccuracies in your data
Request deletion of your data
Restrict our processing of your data
Request data portability
Object to certain types of processing, including direct marketing
Requests to exercise these rights can be made by contacting us (see Section IX).

V. Data Protection Measures

We implement robust technical and organisational measures to protect your information, including:

Encryption of payment transactions using SagePay and PayPal’s secure platforms
SSL Security Certificate from Thawte for secure data transmission
Restricted staff access to personal data on a need-to-know basis
Regular security audits and system monitoring

VI. International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure it is protected with appropriate safeguards in line with GDPR requirements.

VII. Regulatory Compliance

LTR Minicab is registered with the Information Commissioner’s Office (ICO) under Registration reference: ZB903780 . Our operations comply with TfL licensing conditions and UK data protection legislation.

VIII. Policy Amendments

We may update this Policy from time to time to reflect changes in legal requirements or operational practices. Updates will be posted on our website, and we encourage you to review this Policy periodically.